Best Service Management Platform

This award is open to UC service management companies able to demonstrate an improved management experience when deploying and administering Unified Communications and/or contact centre solutions.

Criteria

Ability to Improve Experience 

Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?

Ability to Innovate

Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?

Ability to Execute 

What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?

B est Service Management Platform winner 2021

 - Best Service Management Platform Winner 2021 was Kurmi