Best Use of AI

This award is open to vendors that are using Artificial Intelligence technology to further enhance the communication and collaboration experience. The winning applicant will be able to demonstrate innovative thinking and how they improved the experience of their customers.


Ability to Improve Experience 

Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?

Ability to Innovate

Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?

Ability to Execute 

What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?

B est Use of AI winner 2021

 - Best Use of AI Winner 2021 was Avaya